Insurance Coverage Information

woman entering insurance information for patientPlease bring your insurance information to your first office visit so that we can expedite reimbursement.

Your insurance company may pay ALL, PART, or NONE of your charges from this office.  The percentage you receive is determined by how much your employer has paid for coverage. The less paid for insurance, the less you will receive in benefits. Therefore, YOU are responsible for the payment of your bill.

As a courtesy to you, we will file insurance forms and bill your insurance company. However, you are expected to make an advance payment equal to the amount that we estimate will not be paid by your insurance company. Any subsequent payments from your insurance company that exceed the remaining balance of your account will be refunded to you.

If you have any problems or questions, please ask our staff. They are well informed and here to assist you. They can be reached by phone at Blacksburg Office Phone Number 540-951-8777 (Blacksburg) or Radford Office Phone Number 540-633-5700 (Radford).

About Dental Insurance

Dental insurance is a highly complex area that creates confusion for many dental patients. The complexities of dental insurance and a lack of sufficient information provided by some insurance companies make it almost impossible for some patients to properly understand their benefits. Even more confusing is understanding how to properly work with your dental insurance company to achieve the highest level of benefits.

“Dental insurance is a contract between your employer and a dental insurance company.  The benefits that you will receive are based on the terms of your contract that were negotiated between your employer and the dental insurance company and not your dental office.  The goal of most dental insurance policies is to provide only basic care for specific services…the benefits you receive from the dental insurance company for your current insurance plan have nothing at all to do with you or achieving a high-quality complete result.” — Contemporary Esthetics and Restorative Practice Publication

Insurance Claim Filing and Billing

We will file primary insurance only. Secondary insurance will be the patient’s responsibility. We will send you a monthly statement letting you know what your insurance has paid. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame: Blacksburg Office Phone Number 540-951-8777 (Blacksburg) or Radford Office Phone Number 540-633-5700 (Radford).

You are expected to pay the balance of your account after your insurance company has paid, or if more than thirty (30) days have passed since your insurance claim was filed.

Our staff will help you receive the maximum benefits available under your policy. However, please remember that YOU are fully responsible for all fees charged by this office regardless of insurance coverage. Your prompt remittance is appreciated.

Do you Have Insurance Questions?

We are here to help find the best financial option for your personalized care. Call us today!